As long as we remain committed to a workflow based on constant, improvised messaging, we will remain in a state of low-grade anxiety. To return to our motivating question, there are many reasons why e-mail makes us miserable. It creates, for example, a tortuous cycle that increases the amount of work on our plate while simultaneously thwarting, through constant distraction, our ability to accomplish it effectively. We’re also, it turns out, really bad at communicating clearly through a purely written medium—all kinds of nuances are lost, especially sarcasm, which leads to frustrating misunderstandings and confused exchanges. But lurking beneath these surface depredations is a more fundamental concern. The sheer volume of communication generated by modern professional e-mail directly conflicts with our ancient social circuits. We’re miserable, in other words, because we’ve accidentally deployed a literally inhumane way to collaborate.
https://www.newyorker.com/tech/annals...hnology/e-mail-is-making-us-miserable
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